Return Policy 

At Blue Sky Bio Labs, we are committed to providing high-quality products and services to meet the unique needs of our customers. To ensure customer satisfaction, we have outlined the following return policy for our goods and services:

Eligibility for Returns

• Products

  • Products must be returned within 3 days of delivery.

  • Products must be in their original, unused, and unopened condition, unless the return is due to a defect or error on our part.

  • Perishable or time-sensitive products are non-refundable unless damaged, defective, or delivered in error.

• Services

• Service issues must be reported within 15 days of completion.

• Refunds or adjustments for services will be considered only if there is verifiable proof of non-compliance with agreed-upon deliverables or quality standards.

Non-Refundable Items

• Products damaged due to mishandling or improper storage by the customer.

• Items explicitly marked as non-returnable or final sale at the time of purchase.

Process for Returns

• Request Authorization

  • Contact our Customer Service team at contact@blueskybiolabs.com to obtain a Return Merchandise Authorization (RMA) number.

  • Provide proof of purchase, details of the product/service, and reason for the return.

• Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error or defect on our part.

  • Products must be securely packaged to prevent damage during transit.

• Inspection and Refund

  • Once the returned item is received and inspected, you will be notified of the approval or rejection of your refund.

  • Approved refunds will be processed within 10 business days to the original payment method.

  • In cases of rejected refunds, the product will be returned to the customer at their expense.

Exchanges

Exchanges may be offered for defective or damaged products. The replacement process follows the same guidelines as the return process.

Dispute Policy

• If you encounter an issue with the quality or functionality of products or services provided, non-delivery of promised goods or services, or billing or financial discrepancies related to purchases or contracts, contact our Customer Service team immediately at contact@blueskybiologics.com or (385) 323-1959

• Provide the following information:

  • Name, contact details, and order number.

  • A detailed description of the issue, including relevant documentation (e.g., invoices, photos of defective products, or records of communication).

• Our team will review your claim and respond within 5 business days to acknowledge receipt and begin an investigation.

• Additional documentation or clarification may be requested during this time.

• Upon completing the investigation, we will provide a resolution proposal within 10 business days of receiving all required documentation.

• Possible resolutions may include:

  • Replacement of defective products.

  • Refunds or partial refunds.

  • Reperformance of services at no additional cost.

  • Credit toward future orders.

• If you are unsatisfied with the proposed resolution, you may escalate the dispute to our Dispute Resolution Team by submitting a written appeal within 10 days of the initial proposal.

• The appeal will be reviewed, and a final decision will be made within 10 business days.

Contact Us

If you have questions or concerns about this return policy or a specific return, please reach out to us at:

• Email: contact@blueskybiolabs.com

• Phone: (385) 323-1959 

We value your business and strive to provide the best possible solutions for your needs.

Note: Blue Sky Bio Labs reserves the right to amend this policy at any time to ensure compliance with industry standards and regulations.